Location: Vancouver, WA
Pacific Lifestyle Homes— a growing regional homebuilder– seeks a professional, full-time Customer Service Representative with residential construction or property management experience. This position works closely with our customer service team and new homeowners to ensure an exceptional customer experience. If you are personable with outstanding communication, problem solving and organizational skills, we want to hear from you!
We offer a competitive compensation package for the position of Customer Service Representative beginning with an hourly range of $20.00 – $25.00. There is an estimated 5 hours of overtime per week adding up to $7,200 – $9,000 additional annual income. This position has opportunities for performance-based bonuses up to $5,000 to $8,000 annually. Estimated profit sharing is up to $4,600 to $6,000 annually, subject to the terms of a written employment agreement and meeting performance expectations. In addition, this position receives an auto allowance and cell phone allowance up to $8,580 annually. The Customer Service Representative position is considered a non-exempt role.
Total compensation package is dependent on target performance and may be up to $66,980 to $83,580 annually, subject to achieving targeted performance expectations and the terms of a written employment agreement.
This position is eligible to participate in the Company’s extensive benefits package that includes medical, dental and vision benefits for the employee. This position is also eligible to participate in our 401(k)-retirement savings plans with a discretionary 3% contribution.
A healthy balance of wellbeing and paid time off is one of the ways we support our teammates. We provide 120 hours of paid time off for the first year and seven paid holidays annually.
Our offices are located in Vancouver, WA close to I-205.
An ideal candidate enjoys a challenge and thrives on making positive contributions to Company goals while exemplifying our core values including: Integrity, Respect, Teamwork, Accountability, Candor and Humility. Our Company culture is team-oriented, supportive and customer-centered. PLH employees take great pride in their work and have a genuine enthusiasm for seeing customers’ dreams realized.
Please see our website for additional information: www.pacificlifestylehomes.com
For additional information about PLH’s Company Culture, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw
Customer Service Representative Responsibilities include:
- Conducting homeowner orientations.
- Scheduling and leading warranty walk-throughs.
- Following up with new homeowners as scheduled.
- Providing timely information in response to customer questions.
- Communicating quality issues to construction manager to reduce reoccurring warranty issues.
- Troubleshooting warranty items.
- Analyzing warranty requests to evaluate warranty coverage and performance guidelines.
- Coordinating warranty repair work with applicable external subcontractors; evaluating subcontractors.
- Conducting work verification and quality inspections.
- Completing minor repairs.
- Handling multiple priorities effectively.
- Working with the Customer Care Database.
Customer Service Representative Desired Knowledge, Skills and Abilities:
- High school diploma or equivalent with experience in hospitality, property management, retail, or other customer-centered environment.
- Organized and detail-oriented with the ability to multi-task effectively; demonstrated accuracy and follow through.
- Project management experience is a plus.
- Exceptional interpersonal and communication skills.
- Responsible with strong work ethic, integrity, and reliability.
- Logical decision-making abilities.
- Initiative and creative problem solving skills.
- Professional, approachable and team-oriented.
- Proficient in use of computer software to include: Word, Excel, Outlook, Customer Relationship Management System and database management.
- Reliable vehicle; vehicle allowance provided.
- Willingness to travel locally- typically within an hour of Vancouver, WA.
A reference check, background check and pre-employment drug screen are steps in our hiring process.
For consideration, please forward:
- A completed Career History Form (Application) found at the following link: https://pacificlifestylehomes.topgradingonline.com/job_openings/customer-service-representative-new-home-construction?utm_campaign=direct_links&utm_medium=job-boards&utm_source=
- Upload your résumé.
If you have questions about the application process, inquire via email with our hiring process facilitator: WR@TJandassociates.com
We are proud to be an Equal Opportunity Employer.