Garatte Custom Homes Logo

Location: Tacoma, WA

Garrette Custom Homes — a growing Pacific NW regional homebuilder– seeks a Warranty Service Coordinator.

Located in Tacoma, WA, this position provides administrative support to the Customer Service team and works directly with customers, suppliers and trade partners to create a great customer service experience during the home warranty process. We are looking for a team member who is energetic, personable, customer service-focused and organized.

GCH offer a competitive compensation package including benefits; this position is eligible for profit sharing.

An ideal candidate enjoys a challenge and thrives on making positive contributions to Company goals while exemplifying our core values including: Integrity, Respect, Teamwork, Accountability, Candor and Humility.

Our Company culture is team-oriented, supportive and customer-centered. GCH employees take great pride in their work and have a genuine enthusiasm for seeing customers’ dreams realized.

Please see our website for additional details:

For more information about our Company Culture, we invite you to view the video at the following link:

Warranty Service Coordinator Responsibilities Include:  

  • Providing exceptional customer service including effective, timely communication
  • Greeting and directing customers and visitors
  • Maintaining work order system; timely follow up and completion of work orders
  • Ensuring punch list warranty program is updated
  • Providing administrative support for the customer service team including reports, research, updating spreadsheets, presentations and professional correspondence
  • Assisting with printing materials, filing and event preparation
  • Other administrative projects as requested

Warranty Service Coordinator Desired Knowledge, Skills, and Abilities:

  • High school graduate or equivalent; some college coursework preferred
  • One year or more of prior customer service and administrative work experience; demonstrated ability to work effectively with internal and external customers
  • Residential construction industry and/or warranty experience is beneficial
  • Exceptional interpersonal and teamwork skills
  • Effective verbal and written communication abilities
  • A confident, professional yet approachable demeanor
  • Strong organizational and follow up skills; ability to handle multiple tasks with attention to detail
  • Experience with MS Office programs – including Word, Excel, Outlook and PowerPoint
  • Past use of Builder MT or other similar customer service, scheduling software is a plus
  • Enthusiasm for new projects and learning opportunities; accepting of coaching and feedback

Reference check, background check and a pre-employment drug screen are steps in our hiring process.

For consideration, please forward

  1. A completed Career History Form (Application) found at the following link:

    Please note—to be considered, the Career History Form must be completed.

    1. Upload your résumé and cover letter.

    If you have questions about the application process, inquire via email with our recruiter at: